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OUR CUSTOMER REVIEWS
SALES
4.5SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
271 ratings and 157 comments received in the last 90 days.
08 July 2025
Very satisfied, Brad went above and beyond.
07 July 2025
The reason for the answer is Stratstone Derby provide us only one key for brand new car as they advised that I can set up digital key, but both keys are needed for setting up digital key.
07 July 2025
A relatively stress free experience. Always made to feel welcome.
06 July 2025
Very good, didn't feel pressured and found a car with everything I wanted. Week turnaround which I was really happy with.
04 July 2025
Everything was spot on, apart from just a little petrol in the car
03 July 2025
Everything I asked for they gave me.
02 July 2025
Adam made the purchase run smoothly
01 July 2025
From the start to the end of the process, they listened, they kept me informed and they provided the car that I really wanted. From the reception staff to all members of the organisation, they all made me feel very welcome.
20 June 2025
Very satisfied..I found Bradley to be very helpful and knowledgeable without being pushy like other sales teams from other companies
13 June 2025
Great customer service. I was in the garage quite a while during the sale and needed to collect my dog from the groomers. They said fetch him and bring him here. He was made such a fuss of and it was a nice touch. Just a very friendly team
10 June 2025
The sales executive, Brad Godfrey, was extremely efficient and charming. The purchase and handover was seamless.
09 June 2025
Purchase expert was fine but the handover was the worst ever in over 35 years of buying cars every couple of years. No phone set up, no nav set up and being called
05 June 2025
Very smooth transaction, great communication from staff with a very friendly atmosphere.
05 June 2025
Grace and Chris were both knowledgeable, responsive and true to their word on every aspect of this sale.
04 June 2025
Derby was excellent with me, the whole process was faultless from first enquiry to collection of my new car
31 May 2025
See above
28 May 2025
Made to feel welcome, treated with respect.
28 May 2025
I am pleased with the car , but it has taken me a few weeks to understand the dash board, I think BMW has gone to far with technology, the dash can be dangerous when driving, the older cars were easier to use.
22 May 2025
When recieving the car they say they give me a good will of 150 due to the fact of my car delay due to a bmw update.
08 May 2025
Professional, polite and proactive.
07 May 2025
helpful polite staff, great knowledge and the coffee was nice
06 May 2025
Thorough process from beginning to end
06 May 2025
Just excellent service from enquiry through to hand over.
06 May 2025
Handover was quick informative staff
04 May 2025
Completely Satisfied. From the very first phone call to the final pickup of the Car, everything has been handled impeccably. Truly Professional Behaviour, Personable, Friendly with nothing too much to ask. Bradley Gregory is a credit to the Group.
04 May 2025
Smooth and looked after us
03 May 2025
Car was delivered immaculately and on time
01 May 2025
Everyone was welcoming and accommodating, explaining the different steps.
09 July 2025
Staff were very friendly and accommodating. Colleague who installed camera cane and explained the system.
09 July 2025
Really good
09 July 2025
Overall painless
08 July 2025
Dealt with by Sarah Hall. Prompt professional and customer focused, Need a further 6 Sarah's at Derby
08 July 2025
Excellent
07 July 2025
Completely happy with everything
07 July 2025
Prompt service
06 July 2025
Everyone was pleasant however waiting times to receive car back from service were long and not explained. Would have been good to know ie will be a while because ...... or an apology
06 July 2025
Fantastic customer service, very well informed by Sarah Wells and would therefore come back to this branch for anything we need for our car.
06 July 2025
As above
06 July 2025
As above
06 July 2025
All scheduled works addressed Paperwork clear & concise Vehicle valeted foc
06 July 2025
Very happy with the service provided
05 July 2025
I did not get the clean done which I was told I would have got after the service
05 July 2025
Can't fault the team at Stratstone Derby, always welcoming and very efficient.
05 July 2025
Vanessa was brilliant as always
05 July 2025
Craig was very helpful and friendly
05 July 2025
Very friendly, was kept informed throughout the day.
04 July 2025
Personable and attentive stafff
04 July 2025
It wax exactly as I expected from a premium brand facility
03 July 2025
The staff were smartly dressed, spoke properly and were attentive. They also made me a coffee and guided me through the process. They looked sure of what they were doing rather than being constantly rushed
02 July 2025
Vanessa kept me informed on progress and was a credit to BMW, she is friendly and professional,the loan car was wonderful (first time driving electric vehicle). Veryimpressed by the service at Stratstone. The showroom was immaculate and welcoming.
02 July 2025
It was very simple and easy to check the car in your staff explained all what was going to happen
25 June 2025
Very good customer service, drinks provided, nice clean seating area. Sarah even instructed the car be recleaned by the car valet team as they didn't do a good enough job first time. Most appreciated!
25 June 2025
The team at Stratstone Derby were very helpful and friendly, they dealt with my issu4 quickly
25 June 2025
My issue was dealt with swifty and professionally.
24 June 2025
Stratstone, specifically Venessa, provided an excellent service. Communication was good and my needs were met swiftly and efficiently
24 June 2025
At the handover the Service Assistant was happy to hand over what I considered to be a vehicle in a dangerous condition with what he considered "advisory" issues. Fortunately Matt the Service Manager stepped in and was able to resolve the issue.
24 June 2025
They are so good and nice people working there
23 June 2025
Quick and correct Staff very friendly to
22 June 2025
I really want to give 5 stars but I booked my car in for a service and boot repair at the beginning of May. When I arrived at BMW I was informed that the boot repair had not been documented and as the service team were busy I had to rebook.
22 June 2025
The car was not cleaned as requested, though this was done at a later date.
22 June 2025
Chris was great
21 June 2025
I was kept upto date and informed on the progress of my vehicle and when the service was complete I was given an informative briefing
21 June 2025
Chyna was really helpful and looked after me and the car extremely well.
19 June 2025
I dropped my car off and collected as agreed and the work was done. No drama.
19 June 2025
Stratstone helped as much as they were able. I appreciate their honesty and their suggestions
18 June 2025
Very well looked after during my service. Venesa Mendelewska absolutely kept me in the loop and negotiated with Cotwolds to try to rectify a problem caused by them. Free curtesy car was supplied throughout the whole process. Excellent service.
18 June 2025
Great product, excellent service and prompt completion
18 June 2025
Great service, brilliant communication and friendly people.
17 June 2025
Excellent service, attentive
16 June 2025
staff member was very professional
16 June 2025
I just feel like the customer service is poor and the staff could have done more to make a customer feel at ease giving the inconvenience they have caused already
16 June 2025
Work done to my satisfaction and vehicle returned on time.
15 June 2025
Just slow service and despite doing everything online and having a pickup time waited for 30 mins to get keys
15 June 2025
Booked my vehicle with Stratstone for vehicle recall. Did the booking online which was easy .Opted for additional health check and got a complimentary car vacuum done. Couldn't get the work done as the vehicle had engine tuning and manipulated before
15 June 2025
From start to finish I felt valued, thats good enough for me, thanks to all on the service desk, and reception.
15 June 2025
as above
13 June 2025
Friendly and helpful team members. Suitable appointment time given, service carried out in good time.
12 June 2025
Very quick and easy service provided.
11 June 2025
Communication with the dealership is a1
11 June 2025
Cost effective service from a top brand
11 June 2025
Lovely staff to deal with
10 June 2025
From handing the car over to collection, Vanessa was extremely helpful and kept me informed on progress and the advice provided was very helpful and thoughtful.
10 June 2025
Carried out what I asked and kept me informed of progress.
10 June 2025
As above, plus very simple and relaxed service.
10 June 2025
Very happy
10 June 2025
Phoned me to ask if the car was onsite as they couldn't find it or the keys
09 June 2025
No qualms with anything there
08 June 2025
Booked a MOT and service. Had to wait for MOT again as it was not done with service.
08 June 2025
Good visit all round.
08 June 2025
All perfect
07 June 2025
A re call job was completed on time including a high standard wash and valet
07 June 2025
Vanessa was excellent
07 June 2025
As above
06 June 2025
Polite and professional staff always happy to help.
05 June 2025
Staff friendly, wait for airbag replacement 2hrs as I could not get home, but coffee was provided.
03 June 2025
Fully
02 June 2025
Efficient freindly staff.
02 June 2025
Everything was OK until I arrived to pick the car up. I was expecting to be in and out in 5min max but I took 45 min. This isn't the first time that this has happened. When I receive a call telling me the car is ready for collection it should be.
02 June 2025
The negative experience with being charged twice for the works carried out.
01 June 2025
The young lady who looked after me was brilliant, very knowledgeable and friendly, she is a credit to the company .
01 June 2025
It was a very good service
01 June 2025
Stratstone Derby did very well and all in a timely manner and they even cleaned my car.
01 June 2025
The recall job was done both quickly an I was well lookked after.Sarah on service reception was very helpful.
29 May 2025
Courtesy car was welcome. Staff polite.
29 May 2025
Again service
28 May 2025
Service completed before booking time, phoned asap to advise available for pick up to 10 mins to get car back after walking into showroom
28 May 2025
Car couldn't be fixed due to the error being cleared, although the roadside recovery guy said it will happen again and my car wasn't cleaned even though you had it for over a week
27 May 2025
Good communication & efficient, friendly staff
27 May 2025
Not everything was sorted are was not told that not done
22 May 2025
I'm satisfied with the service provided
21 May 2025
All completed as specified
21 May 2025
Everything was great, as usual.
21 May 2025
Estimated time of collecting my car after repair was superb.
20 May 2025
Good service and communication
19 May 2025
There were oily marks on the armrest, the passenger seat and the drivers door panel. The invoice was omitted from the handover wallet. The dealer doesn't offer a taxi service into town resulting in an additional £10 cost for the local bus service.
19 May 2025
Although the issue concerned was not resolved plans to review in the future discussed.
18 May 2025
Brilliant throughout
18 May 2025
Car collected and dropped back as arranged . No issues very polite
18 May 2025
They make you feel welcome and look after you as soon as you walk in
18 May 2025
Brake nipple left hand tight. Brake fluid loss resulting in car being off the road.
18 May 2025
Good price and nice clean car on collection
18 May 2025
Good customer service
15 May 2025
Car booked in easily
14 May 2025
Staff members was helpful and friendly
14 May 2025
Met expectations
13 May 2025
Did everything I asked
10 May 2025
Time longer than expected
09 May 2025
As above
08 May 2025
Efficient with easy way to pay
07 May 2025
Very good
07 May 2025
As above, plus the car was not cleaned as thoroughly as experienced at the Nottingham branch.
04 May 2025
My only disappointment was the £500 deposit I put down to secure the car was not pop back into my account straight away I seem to have had to chase it and still not received it.
04 May 2025
Service carried out efficiently and a visual check.
03 May 2025
Promptly slgreeted by friendly professional staff on arrival. I was only booked in for an MOT and waited at the dealership. I was regularly updated on progress and offered refreshments.
02 May 2025
I found the staff to be welcoming, courteous and friendly. During my visit they made sure I was comfortable and offered me drinks. I was very grateful. They made the visit enjoyable. Special thanks to Kate on the service desk.
02 May 2025
As above
01 May 2025
Good service this time. Kate was excellent.
30 April 2025
Happy with customer service
29 April 2025
.
29 April 2025
Good communication, dedicated Service Manager. Repair carried out efficiently.
29 April 2025
Handled politely, efficiently and quickly
27 April 2025
After speaking to someone who has been at Stratstone for a long time I was able to get the car looked at immediately.
26 April 2025
Great service by all from start to finish at stratstone Derby. Nothing is to much trouble, always treated well here and welcoming. Thankyou
23 April 2025
Great customer service from beginning to end. Staff at Derby were very professional and friendly. Great communication and addressed any concerns we had with the car. Very happy with the service we received from BMW Derby, many thanks.
22 April 2025
The service it went in for was done and complimentary health checks and clean is cherry on top
22 April 2025
Very efficient and friendly.
21 April 2025
Completely satisfied.
21 April 2025
Two plus months from recall letter to appointment
21 April 2025
Very friendly,nice coffee
20 April 2025
Very satisfied
19 April 2025
Efficient
16 April 2025
Brilliant, apart from the fact one of my dust caps is now missing from a tyre they changed for me.
16 April 2025
Waited for them to clean car but not cleaned properly
16 April 2025
Speedy response, nice clean car on collection
16 April 2025
Couldn't have asked for more from the team at Derby
16 April 2025
Well informed on progress and completed in time
09 July 2025
Very promising , very good.