OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
230 ratings and 131 comments received in the last 90 days.
09 April 2024
Wayne is an exceptional asset to BMW Stratstone Derby. Nothing is too much trouble, patient and excellent customer service skills. You need to look after him, absolutely excellent and he was the reason we returned to you.
08 April 2024
Chris Whitmore at the dealer was excellent to deal with. He was very responsive and put together a great deal in a very short space of time and remained pragmatic to find a deal. Once a deal was agreed Chris kept me updated as the process developed.
03 April 2024
Attentive at all times and kept up to date on delivery status at regular times.
29 March 2024
Excellent
26 March 2024
Again it's Chris langham he's been exceptional. Original I was dealing with someone else whose was snot good very rude was unable to answer questions. Spoke to the receptionist. Rectified promptly and was dealt with Chis and I must say. Amazing
26 March 2024
This was excellent. Louise was incredibly helpful in explaining the process and taking em through everything required which made the process super easy and enjoyable.
22 March 2024
Excellent service
21 March 2024
Gave plenty of time to every question
21 March 2024
All staff I encountered were extremely friendly, courteous and professional
25 April 2024
Quick service and car back in three days to home address
25 April 2024
Welcoming respectful and wonderful staff. Kept me informed every step of the way. Also great coffee.
24 April 2024
Marley was great , really nice guy and very helpful .
24 April 2024
Very satisfied
24 April 2024
Came in for a fault with charging port cap, poor updates. I had to chase and then found out recalled for steering issue - nobody had told me.
22 April 2024
Vanessa looked after me, and she was amazing. She was very kind, courteous, informative and always happy to help. Will definitely be returning for my next car based on the strength and quality of the customer service.
21 April 2024
Very professional and friendly service.
20 April 2024
Car was even cleaned
19 April 2024
Waiting appointment and was able to use all facilities and work from there. Very professional and squeezed in my MOT. ??
18 April 2024
The Customer Service Adviser for this latest visit (Marley) was very helpful, cheerful and provided good communication without the necessity for me to have to chase for a progress report.
15 April 2024
I was a loyal Mercedes driver, but Shahin, the sales manager, was so knowledgeable about BMWs. He explained the specific features on the BMW and how it would be perfect for my lifestyle. I was so impressed, I ended up going with the BMW!